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Nurses who laugh at patients. Doctors who snub worried relatives: The rudest ...
Daily Mail
George Argent was a cheerful man with an easy manner — the former sailor enjoyed nothing more than his daily jaunts into the local village and meeting friends for a Friday pub lunch. But the 81-year-old was scared and humiliated in the ...
Test for Hospital Budgets: Are the Patients Pleased?New York Times
A Financial Incentive for Better Bedside MannerWall Street Journal (blog)
When TLC Doesn't Satisfy Patients, Elite Hospitals May Pay A PriceKaiser Health News
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